Health care practices in North Carolina face many challenges. Our quality improvement coaches (QICs) are trained to work with you to transform the way in which care is delivered in your practice.
We provide on-site training and assistance on the tools and systems you need to:
- Provide consistently high-quality care to all patients, all the time
- Complete today’s work today
- Prepare your practice for value-based payment initiatives. Apply for services
Practice Support Strategy
Train and help retain the state's health workforce so that they can thrive in a value-based environment and provide high quality and cost-effective care to all North Carolinians in all 100 counties.
This is accomplished through a comprehensive portfolio of practice support services with a focus on 1:1 coaching to independent primary care and specialty care practices, federal funded qualified health center, rural health centers, health departments with primary care services, and behavioral health providers. Efforts are prioritized with practices that accept Medicaid and/or Medicare and available at no cost to the practice.
Our Services
Our services are provided by experienced and knowledgeable coaches. Each of our coaches brings a unique set of skill sets and the ability to facilitate solutions via the statewide AHEC practice support team, AHEC resources and service lines, and collaborative partnerships with professional associations, payors, provider networks, federal and state governments, and local community organizations.
Our comprehensive portfolio of services includes the following:
| Quality improvement (Medicaid, MIPS/QPP, PCMH, and all other payors) |
Clinical workflow redesign |
| Medicaid managed care education and issue resolution |
Fiscal Health Guidance |
| HIT optimization (EHR, Telehealth, NCHIE and NCCARE360) | Patient Engagement Best Practices |
| Practice Operational Assessments |
Care Access Improvement |
| Regulatory Compliance |
Advanced Medical Home Tier Support |
| Human Resources Management Guidance |
Community Health Worker Training and Integration |
| Tailored Care Management Support |
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Support Staff
| Chris Jones, DrPH, MHA Practice Support Team Lead 336-713-7039 cjones@wakehealth.edu |
Medina Wilson, MBA-HM, CPC, CPPM, CFD |
| Leslie Doroski McDowell, DNP Quality Improvement Specialist / Curriculum Developer 336-972-7852 ldmcdowe@wakehealth.edu |
Lara Dickerson, BA, AAS Quality Improvement Specialist 336-702-5392 ladicker@wakehealth.edu |
| Meaghan Holloway, MSW Quality Improvement Tailored Care Management (TCM) Coach 336-702-5386 mphollow@wakehealth.edu |