Event Description:  Many practice settings are experiencing angry, hostile, and even aggressive behavior from patients, parents, caregivers, and others. This course is designed for health care practice teams who interact with patients and other customers. Background and context of the problem are reviewed, and evidence-based practical tips, suggestions and resources are provided.

*This content is for informational purposes only, and is not intended to meet regulatory compliance requirements or standards.

This is a self-paced, interactive online module that can be completed from your laptop, tablet, or smartphone.